Blackfields Solicitors

Complaints Procedure

It is our intention to provide you with an efficient and professional service. However, should there be any aspect of our service or the handling of your matter with which you are unhappy; the following procedure is available to you:

In the first instance, you should make the complaint known to the Fee Earner who has the conduct of your matter.
We will register your complaint , and this will be done within 2 days of making your complaint known to us.
If unresolved the matter will be referred to Mr Victor Adeniyi our COLP. He will contact you and speak with you within 7 days to resolve your complaint. If you do not want a meeting, you will receive a written response to your complaint within 14 days. Mr Victor Adeniyi will examine your complaint and try his possible best to resolve the issues you are not happy about.
Our objective is to ensure that you are satisfied that the complaint has been looked into, get a prompt response, assured that the matter is being reviewed, and informed of the outcome as soon as possible. In the unlikely event that your grievance is still unresolved, you will be informed of your entitlement to direct your complaints to Legal Ombudsman.

Legal Ombudsman Contact Details:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9:00 am to 17:00 pm

Email: enquiries@legalombudsman.org.uk

Address: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Limitation Period

The Legal Ombudsman expects complaint to be made to them within 6 months of the date of our final response of your complaint.

No more than 6 years from the date of act or omission.

Or no more than 3 years from when you should have known there was a cause for complaint.

If the nature of your complaint may be about our bill, you have the right to complain to Legal Ombudsman/ and or have the right to apply to the Court for assessment of the bill under Part 3 of the Solicitors act 1974. You should be aware that if you have already applied to the Court for assessment of your bill, the legal ombudsman may not deal with your compliant.
You can also report us to the Solicitors Regulation Authority for matters of dishonesty, unfair treatment, discrimination, misappropriation your money, e.t.c.
Also, you could refer us to our Regulatory Authority [SRA] if there is has been any breach of our code of conduct. .You can contact SRA on 03706062555.

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